setting up microsoft authenticator on new phone

Once you have someone to help you, work with them to figure out the best way to get your phone number back. If you can, you can call a customer service line, but we recommend going directly to a carrier store for more immediate help. If you have lost your phone and don't know when you'll get it back, the first thing you should do is contact your wireless carrier.

What happens if you lose your phone with 2FA? If your old phone is still shown as a valid device, you should open all your 2FA accounts and see if it's still valid. If you want to remove the account, tap it and then hit the Remove Account button. If you want to remove an account from your old phone, open Microsoft Authenticator. Make sure you use Microsoft Authenticator to access these accounts on your new phone. The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones.įor security reasons, you should uninstall the accounts from your old phone. Your personal Microsoft account verification codes in the Microsoft Authenticator app might be different between your old and new phones after you finish your recovery.

Setting up microsoft authenticator on new phone